Terms of Service

Last updated: September 15, 2026

Welcome to Studio Lureto. These Terms of Service ("Terms") govern your use of the website www.studio-lureto.com (the "Website") and your purchase of products from Studio Lureto.

By accessing or using our Website, or placing an order through our Website, you agree to be bound by these Terms. Please read them carefully before using the Website or placing an order.

1. Company Information

This webshop is operated by:

Registered company name: Serava
Webshop/Brand name: Studio Lureto
Website: www.studio-lureto.com
Chamber of Commerce (KvK) number: 82583765
Address: Laan op Zuid 1089 B, 3072 DB Rotterdam, The Netherlands
Email: info@studio-lureto.com

In these Terms, "Studio Lureto", "we", "us" and "our" refer to Serava, trading under the brand name Studio Lureto.

"Customer", "you" and "your" refer to any person who visits our Website or purchases products from us.

2. Applicability

These Terms apply to all offers made by Studio Lureto, all orders placed through our Website, and all agreements concluded between Studio Lureto and the Customer.

By placing an order through our Website, you confirm that you have read and accepted these Terms.

If you are a consumer, nothing in these Terms is intended to limit or exclude any mandatory consumer rights that apply to you under applicable law.

3. Products and Product Information

We make every reasonable effort to ensure that the information, descriptions, images, colours, dimensions and other product information displayed on our Website are accurate and up to date.

However, colours and appearance may vary depending on your device or screen settings. Minor differences between the product displayed on the Website and the actual product do not necessarily constitute a defect.

We reserve the right to correct errors, inaccuracies or omissions and to update product information, prices and availability at any time.

4. Availability

All products are subject to availability.

If a product you have ordered is unexpectedly unavailable, we will inform you as soon as reasonably possible. If we are unable to fulfil your order, we may cancel the order and refund any amount you have already paid for that product.

5. Prices

All prices displayed on our Website are stated in the currency indicated at checkout.

Where applicable, prices include VAT and other taxes required by applicable law. Any additional costs, such as shipping costs, customs duties, import taxes or other charges applicable to an international order, will be communicated to you where required by law.

For deliveries outside the European Union, the Customer may be responsible for customs duties, import taxes, handling fees or other charges imposed by the destination country. These costs are not controlled by Studio Lureto and may vary depending on the destination.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted by us, except where a correction is required due to an obvious pricing error.

6. Orders

You can place an order through our Website by adding products to your shopping cart and completing the checkout process.

Before submitting your order, you will have an opportunity to review the products, quantities, prices and other order details.

By submitting your order, you make an offer to purchase the selected products.

After you place an order, you will receive an order confirmation by email. The order confirmation acknowledges that we have received your order but does not necessarily constitute acceptance of the order.

A contract between you and Studio Lureto is formed when we accept your order or dispatch the products to you, whichever occurs first, unless applicable law provides otherwise.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, an obvious pricing error, product unavailability or other circumstances permitted by applicable law.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.

7. Payment

Payment must be completed using one of the payment methods made available during checkout.

Payment is processed through third-party payment providers. We do not have access to your complete payment card details.

You agree to provide accurate and complete billing and payment information.

If a payment cannot be processed, we may suspend or cancel the order in accordance with applicable law.

8. Shipping and Delivery

We ship orders to the countries and locations made available during checkout.

Estimated delivery times are provided for guidance only unless a specific delivery date or period has been expressly agreed with you.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, strikes, weather conditions or other unforeseen events.

For orders within the European Union, mandatory consumer rights regarding delivery times continue to apply.

For international orders, the Customer is responsible for providing a correct and complete delivery address.

Where applicable, customs duties, import taxes and other charges imposed by the destination country are the responsibility of the Customer.

Further information regarding shipping, delivery estimates and applicable shipping charges may be provided in our Shipping Policy and/or during checkout.

9. Right of Withdrawal

If you are a consumer in the European Union or another jurisdiction where a statutory right of withdrawal applies, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

For purchases of goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.

If your order consists of multiple goods delivered separately, the withdrawal period may begin when you receive the last good, in accordance with applicable law.

To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw before the applicable withdrawal period expires.

You can contact us at:

Email: info@studio-lureto.com

Where required by law, you may also use the applicable statutory withdrawal form.

10. Effects of Withdrawal

If you validly withdraw from an order, we will reimburse the payments received from you, including the cost of standard delivery, subject to applicable law.

We may withhold the reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.

Unless otherwise required by law or agreed by us, you are responsible for the direct cost of returning the goods.

If you selected a more expensive delivery method than the least expensive standard delivery option we offer, we are generally not required to reimburse the additional cost.

You must return the goods without undue delay and, where applicable, within 14 days after communicating your decision to withdraw.

You may handle and inspect the goods only to the extent necessary to establish their nature, characteristics and functioning, as you would reasonably be permitted to do in a physical shop.

You may be liable for any diminished value resulting from handling beyond what is necessary to inspect the goods, to the extent permitted by applicable law.

11. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply in certain circumstances provided by applicable law.

Depending on the nature of the products we sell, this may include products that are:

• Made according to the Customer's specifications or clearly personalised.

• Sealed products that are not suitable for return for reasons of health protection or hygiene where the seal has been broken.

• Products that are liable to deteriorate or expire rapidly.

• Other products or services for which the statutory right of withdrawal is excluded by applicable law.

Where an exception applies to a particular product, we will provide the required information before or during the purchase process.

12. Returns

Products returned under the right of withdrawal must be returned in accordance with the instructions provided by Studio Lureto.

Please contact us at info@studio-lureto.com before returning an order so that we can provide the appropriate return instructions.

Unless otherwise required by applicable law, returned products should be unused and in a condition that allows us to inspect and resell them, subject to the statutory rules concerning the handling of products during the withdrawal period.

Nothing in this section affects your statutory rights regarding defective, damaged or incorrectly supplied products.

13. Faulty, Damaged or Incorrect Products

We are responsible for ensuring that products supplied to consumers conform to the applicable contract and mandatory consumer protection laws.

If you receive a product that is defective, damaged upon arrival, materially different from what you ordered, or otherwise does not conform to the agreement, please contact us at info@studio-lureto.com as soon as reasonably possible.

Please include your order number and, where relevant, photographs or other information that helps us assess the issue.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, cancellation of the contract or a refund.

Nothing in these Terms limits or excludes any mandatory statutory guarantee or consumer rights applicable to you.

14. Statutory Consumer Guarantee

For consumers within the European Union, products are subject to the applicable statutory legal guarantee.

The statutory guarantee is separate from any voluntary commercial warranty that Studio Lureto or a manufacturer may offer.

Nothing in these Terms limits any mandatory rights you have under applicable consumer protection law.

15. International Orders

Studio Lureto may accept orders from countries outside the European Union.

When ordering from outside the Netherlands or the European Union, you acknowledge that different laws and regulations may apply to the importation of products into your country.

You may be responsible for customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

You are also responsible for ensuring that the products you order may legally be imported into your country.

Studio Lureto cannot guarantee that every product available on our Website is permitted for import into every country.

16. Intellectual Property

All content on the Website, including but not limited to photographs, product images, logos, graphics, designs, text, illustrations, videos, branding and other materials, is owned by or licensed to Studio Lureto unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, license or otherwise use our content without our prior written permission, except where permitted by mandatory applicable law.

The Studio Lureto name, logo, branding and other trademarks or distinctive signs may not be used without our prior written permission.

17. Website Use

You agree to use the Website only for lawful purposes.

You must not:

• Use the Website in a way that violates applicable laws or regulations.

• Attempt to gain unauthorised access to the Website or its systems.

• Interfere with the security or functionality of the Website.

• Introduce malicious software, viruses or other harmful code.

• Use automated systems to access or collect Website content without our permission.

• Use the Website to engage in fraudulent or abusive activity.

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our Website, business, customers or other users.

18. Third-Party Services and Links

Our Website may contain links to third-party websites, services or applications.

These third parties operate independently from Studio Lureto. We are not responsible for the content, availability, security, policies or practices of third-party websites or services.

Your use of third-party services may be subject to separate terms and privacy policies.

19. Personal Data and Privacy

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

For information about how we collect, use, store and protect your personal data, please refer to our Privacy Policy.

20. Promotions, Discounts and Gift Codes

From time to time, Studio Lureto may offer promotional codes, discounts or other promotional offers.

Unless otherwise stated, promotional offers cannot be combined and may be subject to additional conditions, including minimum purchase requirements, validity periods or product exclusions.

We reserve the right to withdraw or modify promotional offers where permitted by applicable law.

If a promotional code has been obtained or used fraudulently, we reserve the right to cancel the relevant order to the extent permitted by law.

21. Reviews and User-Generated Content

If you submit reviews, photographs, comments or other content to Studio Lureto, you must ensure that you have the right to submit that content and that it does not violate the rights of others or applicable law.

You must not submit content that is unlawful, misleading, defamatory, discriminatory, abusive, obscene or otherwise inappropriate.

Where you submit content for publication on our Website or marketing channels, you grant Studio Lureto a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for the purposes of operating, promoting and marketing our business, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Studio Lureto shall not be liable for indirect, incidental or consequential losses arising from the use of the Website or the purchase or use of our products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits your statutory consumer rights or our liability for matters that cannot legally be excluded or limited.

23. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, war, terrorism, governmental measures, strikes, labour disputes, transport disruptions, significant supply-chain disruptions, cyber incidents, internet failures or other events that could not reasonably have been prevented.

Where such an event affects an order, we will take reasonable steps to inform you and minimise the impact where possible.

24. Complaints

If you have a complaint about a product, order or our service, please contact us first so that we have an opportunity to resolve the issue.

You can contact us at:

Studio Lureto
Laan op Zuid 1089 B
3072 DB Rotterdam
The Netherlands

Email: info@studio-lureto.com

We aim to respond to complaints within a reasonable period.

If you are a consumer in the European Union, you may also have access to consumer dispute-resolution mechanisms available in your country of residence.

25. Applicable Law

These Terms and any agreement between you and Studio Lureto are governed by the laws of the Netherlands, subject to any mandatory consumer protection laws that apply in the country where you reside.

If you are a consumer, the choice of Dutch law does not deprive you of the protection provided to you by mandatory provisions of the law applicable to you.

26. Jurisdiction

Where permitted by applicable law, disputes arising from or relating to these Terms or an agreement between you and Studio Lureto shall be submitted to the competent courts in the Netherlands.

If you are a consumer, this provision does not limit any mandatory rights you may have to bring proceedings before the courts of your country of residence.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, products, legal requirements or other relevant circumstances.

The latest version will always be published on this page, together with the date it was last updated.

Changes will not affect rights that have already accrued under an agreement unless permitted or required by applicable law.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect.

The invalid or unenforceable provision shall be replaced or interpreted, to the extent legally permitted, in a manner that most closely reflects the original purpose of that provision.

29. Contact

If you have any questions about these Terms, your order or our products, please contact us:

Serava — Studio Lureto
Laan op Zuid 1089 B
3072 DB Rotterdam
The Netherlands

Email: info@studio-lureto.com
Website: www.studio-lureto.com
KvK number: 82583765