Last updated: September 15, 2026
Studio Lureto respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit or use www.studio-lureto.com (the "Website"), purchase products from us, contact us, or otherwise interact with Studio Lureto.
Studio Lureto is operated by Serava, a company registered in the Netherlands.
1. Who We Are
The controller responsible for your personal data is:
Registered company name: Serava
Webshop/Brand name: Studio Lureto
Website: www.studio-lureto.com
KvK number: 82583765
Address: Laan op Zuid 1089 B, 3072 DB Rotterdam, The Netherlands
Email: info@studio-lureto.com
For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), Serava acts as the data controller for personal data processed in connection with the Website and our services, except where another party acts as the controller for a particular processing activity.
2. What Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Information you provide directly to us:
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First and last name
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Billing and shipping address
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Email address
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Telephone number, where provided
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Payment and transaction information
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Order history
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Information you provide when contacting customer service
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Information you provide when submitting a review or other content
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Information you provide when subscribing to marketing communications
We do not normally have access to your full payment card details. Payments are generally processed by third-party payment providers.
Information collected automatically:
When you visit our Website, certain information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Language preferences
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Approximate location derived from IP address
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Pages visited and interactions with the Website
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Referring website
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Date and time of visits
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Information about how you use and navigate our Website
Some of this information may be collected through cookies and similar technologies.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
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To process and fulfil your orders
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To process payments
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To deliver products to you
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To provide customer service and respond to enquiries
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To communicate with you about your orders
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To manage returns, refunds and complaints
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To maintain and administer your customer account, where applicable
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To improve our Website, products and services
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To detect and prevent fraud, abuse and other security incidents
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To maintain the security of our Website
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To comply with legal and regulatory obligations
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To send marketing communications where you have provided the required consent or where otherwise permitted by law
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To understand Website usage and analyse the performance of our Website and marketing
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To personalise your experience where permitted by applicable law
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To establish, exercise or defend legal claims
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To protect our rights, property and business
4. Legal Bases for Processing
Where the GDPR applies, we process your personal data on one or more of the following legal bases:
Performance of a contract
We process information that is necessary to process and fulfil your order, arrange delivery, process payments, communicate with you about your purchase and provide related customer services.
Legal obligation
We may process personal data where necessary to comply with legal obligations, including accounting, tax, consumer protection and other regulatory requirements.
Legitimate interests
We may process personal data where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.
This may include fraud prevention, Website security, business administration, improving our services, responding to enquiries and establishing or defending legal claims.
Consent
Where required by law, we will ask for your consent before processing your personal data for certain purposes, such as certain forms of marketing or the use of non-essential cookies and similar technologies.
You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
5. Orders and Payments
When you place an order through our Website, we collect and process the information necessary to complete the transaction.
This may include your name, billing address, shipping address, email address, telephone number, order details and payment-related information.
Our online store is powered by Shopify. Shopify and other payment and technology providers may process personal data on our behalf or independently for purposes related to providing their services.
Payment information may be processed directly by third-party payment providers. We do not store your complete payment card details on our own systems.
6. Shopify
Our online store is hosted and operated using Shopify.
Shopify provides the technology that allows us to operate our online store, process orders and provide certain Website functionality.
Shopify may process personal data in accordance with its own privacy practices and policies.
You can find more information about how Shopify handles personal data in Shopify's Privacy Policy.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate our Website and, where permitted, understand how visitors use our Website and improve our services.
Cookies are small text files that may be stored on your device when you visit our Website.
We may use different categories of cookies, including:
Strictly necessary cookies
These cookies are required for the Website to function properly. They may be used for functions such as shopping cart functionality, checkout, authentication, security and remembering essential preferences.
These cookies generally do not require consent where they are strictly necessary for providing a service you have requested.
Analytics cookies
Where permitted and where you have provided the required consent, we may use analytics technologies to understand how visitors interact with our Website and to measure Website performance.
Marketing and advertising cookies
Where permitted and with the required consent, we may use marketing and advertising technologies to measure advertising performance, personalise advertising and understand interactions with our marketing.
Preference cookies
These cookies may remember choices you make, such as language, region or other Website preferences.
Where required by applicable law, we will ask for your consent before placing or using non-essential cookies.
You can manage or withdraw your cookie preferences through our cookie consent mechanism where available. You can also control cookies through your browser settings.
8. Marketing Communications
If you subscribe to our marketing communications, we may use your email address to send you information about Studio Lureto, including new products, promotions, collections, events and other marketing communications.
Where required by law, we will only send marketing communications after obtaining your consent.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at info@studio-lureto.com.
Even if you unsubscribe from marketing communications, we may still send you non-marketing communications relating to your orders or our contractual relationship with you.
9. Customer Service and Communications
If you contact us by email, contact form or another communication channel, we may process the information you provide to us, including your name, contact details and the contents of your message.
We use this information to respond to your enquiry, provide customer service, resolve issues and maintain records where necessary.
10. Reviews and User-Generated Content
If you submit a product review, photograph, comment or other content to us, we may process the personal information associated with that submission.
If you voluntarily provide content for publication, that content may be displayed on our Website or used in our marketing, subject to the terms under which you submitted it.
Please avoid including unnecessary personal or sensitive information in reviews or other publicly visible content.
11. Sharing Personal Data
We may share personal data with trusted third parties where necessary to operate our business and provide our services.
Depending on how you interact with us, these parties may include:
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Shopify and Shopify-related service providers
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Payment processors and payment service providers
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Shipping and delivery companies
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Warehousing and fulfilment providers
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Customer service and communication providers
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Email and marketing service providers
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Analytics and measurement providers
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Advertising and social media platforms
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IT, hosting and security providers
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Professional advisers, such as accountants, auditors, lawyers and insurers
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Government authorities, regulators or law enforcement agencies where required or permitted by law
We only share personal data where there is an appropriate legal basis and, where applicable, appropriate contractual and data protection safeguards.
12. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
Depending on the circumstances, this may include relying on an adequacy decision of the European Commission, Standard Contractual Clauses or another legally recognised transfer mechanism.
13. How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
For example, information relating to purchases may need to be retained for accounting, tax, legal and administrative purposes.
When personal data is no longer required, we will delete it or anonymise it where reasonably possible.
The exact retention period depends on the type of information and the reason it is being processed.
14. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are also responsible for keeping any account credentials or other access information confidential and for notifying us if you believe your account has been accessed without authorisation.
15. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
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The right to access your personal data.
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The right to request correction of inaccurate or incomplete personal data.
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The right to request deletion of your personal data in certain circumstances.
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The right to request restriction of processing in certain circumstances.
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The right to object to certain processing activities.
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The right to receive certain personal data in a portable format.
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The right to withdraw consent where processing is based on consent.
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The right to object to direct marketing at any time.
These rights are subject to applicable legal limitations and exceptions.
To exercise your rights, please contact us at:
info@studio-lureto.com
We may need to verify your identity before processing certain requests.
16. Right to Lodge a Complaint
If you believe that we have not handled your personal data correctly, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with a data protection supervisory authority.
In the Netherlands, the relevant supervisory authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
If you live in another European Economic Area country, you may also be able to contact the data protection authority in your country of residence.
17. Children's Privacy
Our Website is not intended to be used independently by children who are not legally able to enter into contracts under applicable law.
We do not knowingly collect personal data from children for marketing purposes.
If you believe that a child has provided us with personal data, please contact us at info@studio-lureto.com so that we can investigate and take appropriate action.
18. Third-Party Websites
Our Website may contain links to websites, applications or services operated by third parties.
This Privacy Policy does not apply to those third-party websites or services.
We recommend reviewing the privacy policies of any third-party websites or services you visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology or applicable legal requirements.
The latest version will always be published on this page, together with the date on which it was last updated.
20. Contact Us
If you have any questions about this Privacy Policy, how we process your personal data, or your privacy rights, please contact us:
Serava — Studio Lureto
Laan op Zuid 1089 B
3072 DB Rotterdam
The Netherlands
Email: info@studio-lureto.com
Website: www.studio-lureto.com
KvK number: 82583765
