Welcome to Studio Lureto. These Terms of Service ("Terms") apply to your use of the Studio Lureto website and to purchases made through our online store.
Please read these Terms carefully before placing an order. By using our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. Company Information
The Studio Lureto webshop is operated by:
Registered company name: Interbo
Webshop / Brand name: Studio Lureto
Website: www.studio-lureto.com
KVK number: 65871219
Registered address: Rogier van der Weydenlaan 94, 3723 NG Bilthoven, The Netherlands
Email: info@studio-lureto.com
VAT ID: [INSERT DUTCH VAT ID / BTW-ID]
In these Terms, "Studio Lureto", "we", "us" and "our" refer to Interbo trading under the brand name Studio Lureto.
2. Applicability
These Terms apply to all offers, orders and agreements made through www.studio-lureto.com.
By placing an order, you confirm that you have read and accepted these Terms.
If you are a consumer, nothing in these Terms is intended to limit or exclude any mandatory consumer rights that apply to you under the laws of your country of residence.
3. Our Products
We make every effort to ensure that product descriptions, photographs, colours, dimensions and other information on our website are accurate and up to date.
However, colours and appearance may vary depending on your screen or device, and minor differences may occur between product photographs and the actual product.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.
4. Prices and Taxes
All prices displayed on our website are stated in the currency shown at checkout.
Where applicable, prices include VAT and other taxes required to be included under applicable law.
Any additional costs, such as shipping costs, customs duties, import taxes or other charges that may apply to an international order will be communicated to you where required.
For orders shipped outside the European Union, the customer may be responsible for customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
These charges are outside our control and are the responsibility of the customer unless explicitly stated otherwise at checkout.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been accepted if the product is unavailable or an obvious pricing or listing error has occurred.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where:
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a product is unavailable;
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there is an obvious error in the product description or price;
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we reasonably suspect fraudulent or abusive activity;
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we are unable to fulfil the order due to circumstances beyond our reasonable control; or
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the order cannot be delivered to the specified destination.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
6. Payment
Payment must be completed using one of the payment methods made available during checkout.
The available payment methods may vary depending on your country and may change from time to time.
An order will generally be processed once payment has been successfully received.
7. Shipping and Delivery
We ship orders to the countries displayed as available during checkout.
Available delivery methods, estimated delivery times and shipping costs will be displayed during the checkout process where applicable.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures, strikes, extreme weather, governmental measures or other events beyond our control.
For deliveries outside the European Union, customs clearance may cause additional delays.
Where required by applicable consumer law, responsibility for the products remains with us until the products are delivered to you or to a person designated by you, other than the carrier.
8. International Orders
Studio Lureto may accept orders from customers outside the European Union.
International customers are responsible for ensuring that the products they order may legally be imported into their country.
Depending on the destination country, additional customs duties, import taxes, VAT, handling fees or other charges may apply.
These charges are determined by the destination country and are outside our control. Unless otherwise stated during checkout, such charges are the responsibility of the customer.
We cannot guarantee that every product can be imported into every country.
9. Right of Withdrawal
If you are a consumer in the European Union, European Economic Area or another jurisdiction providing a statutory right of withdrawal, you may have the right to cancel your purchase without giving a reason.
For EU consumers purchasing goods online, the statutory withdrawal period is generally 14 days from the day on which you, or a third party designated by you other than the carrier, receive the goods.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You may contact us at:
Email: info@studio-lureto.com
You may use the withdrawal form provided by us, where applicable, or send us another clear statement informing us that you wish to withdraw from the purchase.
Where required by applicable law, Studio Lureto will also provide an electronic means for exercising the right of withdrawal.
After exercising your right of withdrawal, you must return the relevant products to us without undue delay and, in any event, within the period required by applicable law.
Unless we have agreed to bear the return costs or applicable law provides otherwise, you are responsible for the direct cost of returning the products.
You are responsible for handling the products only to the extent necessary to establish their nature, characteristics and functioning. We may be entitled to reduce the refund if the value of the goods has decreased because they were handled beyond what is reasonably necessary.
10. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to every type of product or transaction.
Depending on the product and circumstances, exceptions may apply, including products that are made to the customer's specifications or clearly personalised, and other statutory exceptions.
Where an exception applies to a product sold through Studio Lureto, this will be communicated to you before you complete your purchase.
11. Refunds
If you validly withdraw from a purchase, we will refund the payments received from you in accordance with applicable law.
For EU consumer purchases, refunds are generally made without undue delay and within 14 days after we are informed of your decision to withdraw. We may, where legally permitted, wait to make the refund until we have received the returned products or you have provided evidence that you have sent them back.
Where applicable, we will reimburse the standard delivery costs paid for the original order. Additional costs resulting from your choice of a more expensive delivery method will not be reimbursed where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you.
12. Faulty or Incorrect Products
Nothing in these Terms affects your statutory consumer rights.
If a product is defective, damaged, incorrect or does not conform to the agreement, please contact us as soon as possible at info@studio-lureto.com and provide your order number and, where appropriate, photographs of the issue.
Consumers in the EU are generally protected by statutory legal guarantee rights for goods. EU rules provide a minimum two-year legal guarantee for goods, although applicable national legislation may provide additional or different protection.
Where a product is defective or does not conform to the agreement, we will provide the remedy required by applicable law, which may include repair, replacement, price reduction or refund.
You will not be required to pay costs that, under applicable mandatory consumer law, must be borne by us in connection with a valid defect or lack of conformity.
13. Returns
For information about how to return an item, please contact us at:
Email: info@studio-lureto.com
Unless otherwise stated, returned products should be sent in accordance with our return instructions.
Products returned under the statutory right of withdrawal should be returned in accordance with the requirements described in Section 9 of these Terms.
14. Complaints
We aim to provide a high standard of service. If you have a complaint about a product, order or our service, please contact us at:
info@studio-lureto.com
Please include your order number and a clear description of your complaint so that we can investigate it efficiently.
We will aim to respond to complaints within a reasonable period.
If you are an EU consumer and a dispute cannot be resolved directly with us, you may have access to alternative dispute resolution mechanisms available in your country.
15. Intellectual Property
All content on the Studio Lureto website, including photographs, product images, text, graphics, logos, designs, illustrations, videos, layouts and other materials, is owned by or licensed to Interbo / Studio Lureto unless otherwise stated.
You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without our prior written permission.
16. Website Use
You agree to use our website only for lawful purposes.
You must not:
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use the website for fraudulent or unlawful purposes;
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attempt to gain unauthorised access to the website or its systems;
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interfere with the operation or security of the website;
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introduce malicious software or harmful code;
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reproduce or commercially exploit website content without permission; or
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use the website in a way that may damage our business, reputation or other users.
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, business or users.
17. Third-Party Services
Our website may contain links to or integrate services provided by third parties, such as payment providers, delivery companies, social media platforms, analytics providers or other external services.
We are not responsible for the content, availability, security or practices of third-party websites or services.
Your use of third-party services may be subject to the terms and privacy policies of those third parties.
18. Privacy
We process personal data in accordance with our Privacy Policy.
Our Privacy Policy explains what personal information we collect, why we collect it, how we use it and what rights you have regarding your personal data.
Please review our Privacy Policy before using our website or placing an order.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Studio Lureto will not be liable for indirect or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms limits your statutory consumer rights.
20. Events Beyond Our Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, war, terrorism, governmental action, strikes, transport disruptions, supply chain disruptions, internet or telecommunications failures, pandemics or other events beyond our reasonable control.
Where reasonably possible, we will inform you of significant delays and take reasonable steps to minimise their impact.
21. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes in our business, products, services or applicable law.
The version of the Terms applicable to your purchase is the version that was available at the time you placed your order, unless a change is required by law.
The current version will always be published on our website.
22. Governing Law
These Terms are governed by the laws of the Netherlands, except where mandatory consumer protection laws in your country of residence provide you with additional rights that cannot be excluded by agreement.
If you are a consumer, the choice of Dutch law does not deprive you of the protection afforded to you by mandatory provisions of the law applicable in your country of habitual residence.
23. Disputes
We encourage you to contact us first so that we can try to resolve any dispute directly.
For consumers, mandatory consumer protection and dispute-resolution rights applicable in your country remain unaffected by these Terms.
Where a dispute cannot be resolved amicably, it will be handled by the competent court in accordance with applicable law and mandatory jurisdiction rules.
24. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.
25. Contact
If you have any questions about these Terms, your order, a return or a complaint, please contact us:
Interbo / Studio Lureto
Rogier van der Weydenlaan 94
3723 NG Bilthoven
The Netherlands
Email: info@studio-lureto.com
Website: www.studio-lureto.com
KVK: 65871219
