At Studio Lureto, we aim to process and deliver your order as quickly as possible. Please find our shipping and delivery information below.
1. Free Shipping
We currently offer free standard shipping on all orders.
There are no standard shipping charges added to your order at checkout.
2. Order Processing
Orders are generally processed and prepared for shipment within 48 hours after your order has been successfully placed and payment has been received.
Orders are processed on business days, Monday through Friday, excluding public holidays.
Please note that during particularly busy periods, sales, holidays or product launches, processing may take slightly longer.
3. Delivery Time
After your order has been processed and shipped, standard delivery generally takes approximately:
5–7 working days
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures and circumstances outside our control.
The estimated delivery time does not include the order processing period.
For example, an order may require up to 48 hours to be processed, followed by approximately 5–7 working days for delivery.
4. International Shipping
We may ship orders internationally, including to destinations outside the European Union.
Standard shipping remains free unless otherwise stated at checkout.
For international orders, delivery times may vary depending on the destination country and local customs procedures.
Customers ordering from outside the European Union may be responsible for customs duties, import taxes, VAT, customs clearance fees or other charges imposed by the destination country.
These charges are determined by the relevant authorities in the destination country and are outside our control.
5. Customs and Import Charges
For orders shipped outside the European Union, your order may be subject to customs duties, import taxes or other fees when it enters the destination country.
Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.
Studio Lureto is not responsible for delays caused by customs clearance or for charges imposed by the destination country.
We recommend checking your country's customs and import regulations before placing an international order.
6. Tracking
Where tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for the tracking information to become active after the shipment has been registered by the carrier.
7. Delivery Delays
Although we aim to meet the estimated delivery times stated above, delays can occasionally occur.
Possible causes include:
-
Carrier delays
-
Customs processing
-
Incorrect or incomplete delivery information
-
Public holidays
-
Severe weather
-
Strikes or transportation disruptions
-
High-volume periods
-
Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact us at info@studio-lureto.com and we will do our best to assist you.
8. Incorrect Shipping Information
Please make sure that your delivery address is complete and accurate when placing your order.
If you provide an incorrect or incomplete address and the order is returned to us or cannot be delivered, additional shipping costs may apply if the order needs to be shipped again, where permitted by applicable law.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
info@studio-lureto.com
We cannot guarantee that an address can be changed after an order has been processed or shipped.
9. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at info@studio-lureto.com as soon as possible.
Please include your order number and, where applicable, photographs of the damaged packaging and product.
We will investigate the issue with the relevant shipping carrier and work with you to resolve the matter in accordance with applicable consumer law.
Nothing in this Shipping Policy limits your statutory consumer rights.
10. Delivery to the Customer
Where required by applicable consumer law, responsibility for the goods remains with Studio Lureto until the goods are delivered to you or to a person designated by you, other than the carrier.
11. Contact
If you have any questions about shipping or delivery, please contact us:
Interbo / Studio Lureto
Rogier van der Weydenlaan 94
3723 NG Bilthoven
The Netherlands
Email: info@studio-lureto.com
Website: www.studio-lureto.com
KVK: 65871219
VAT ID: [INSERT DUTCH VAT ID / BTW-ID]
